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This is expected, wait until the dump is written. Once the problem appears, hold down the rightmost CTRL key, and press the SCROLL LOCK key twice.

Follow this article to enable dump creation upon a specific key combination.

Follow this article to enable kernel-mode dump creation.

Collect the information listed below and contact Acronis Customer Central. The issue requires detailed investigation.

Operations with files (for example, copying files) are slow.

Windows Explorer does not response for a long time.

Select the application you want to add to the trusted applications.

Navigate to the Acronis Active Protection section.

Add the process to trusted processes list:.

In detection alert window, click Trust.

#Acronis true image 2017 purchase software

Protection detects regular software as ransomware.

If these registry keys are absent or the configuration vary, run repair installation of Acronis True Image: double-click the installation file and click Repair:.

#Acronis true image 2017 purchase driver

Compare the configuration of the driver with the default:.Open Windows registry: start -> search -> type regedit.exe and press Enter.Check driver configuration in Windows registry:.Compare the configuration of the service with the default:.Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services.Open Windows registry: Start -> search -> type regedit.exe and press Enter.Check service configuration in Windows registry:.Issue 3: Active Protection does not start Locate Acronis Active Protection Service and check it status.Open Windows services: Start -> search -> type services.msc and press Enter.Check whether Acronis Active Protection Service is running:.Right-click the Active Protection icon and check whether Active Protection is turned on or off.Issue 2: The Active Protection icon is grayed out If the process is listed, collect system report and contact Acronis Customer Central.If it is not listed among processes, start it manually: navigate to C:\Program Files\Acronis\TrueImageHome\ and double-click TrueImageMonitor.exe:.In Processes (or in Details), look for TrueImageMonitor.exe.Open Task Manager (see this article, if you need assistance).Issue 1: The Active Protection icon does not appear in tray. Does not monitor processes having the valid digital signature: embedded or in a cab file.

#Acronis true image 2017 purchase free

Driver's storage size is limited to 20% of the free space on C:.

Does not monitor external drives that were plugged in after the Active Protection service start.

Limitations of Acronis Active Protection in Acronis True Image 2017:

protect own files (backup files and application files) from attempts to change, delete, or corrupt them (self-protection).

protect your data from ransomware attacks.

In case your files still were encrypted, Acronis True Image 2017 New Generation will suggest recovering them from previously created backups.Īcronis Active Protection has two major goals: When it detects a third-party process that tries to encrypt your files, it informs you about it, and asks if you want to allow the process to modify your files or block the process.

Acronis Active Protection monitors processes running on your computer by using the real-time mode.

#Acronis true image 2017 purchase license

It is NOT included in with 1-time purchase license of Acronis True Image 2017Īcronis Active Protection protects your computer from ransomware - malicious software that encrypts your files or blocks access to an entire system, and then demands ransom for restoring access to your data. Acronis Active Protection is available in Acronis True Image 2017 New Generation (Premium subscription only).